Privacy Policy

Effective Date: 03/03/2025
Last Updated: 05/03/2025

1. Introduction

Welcome to Rafa’s Taxi Carmarthen. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rafastaxicarmarthen.co.uk or use our taxi services in Carmarthen.

Owner:
Mr. Amran Huq Begum
28 Coronation Road, Carmarthen, Carmarthenshire, SA31 1TA
Email: office@rafastaxicarmarthen.co.uk

2. Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: Name, phone number, email address, home address (if provided for pickup/drop-off services).
  • Booking & Payment Data: Ride details, pickup/drop-off locations, payment information (processed through third-party payment providers).
  • Technical Data: IP address, browser type, device information (collected via cookies and analytics tools).
  • Communication Data: Emails, messages, and feedback submitted via our website or customer service.

3. How We Use Your Data

We use your personal data to:

  • Provide and manage our taxi services.
  • Process bookings and payments.
  • Improve website functionality and user experience.
  • Ensure safety and compliance with legal obligations.
  • Respond to inquiries and customer support requests.
  • Comply with local licensing and regulatory requirements (e.g., Hackney Carriage Licence under the Town Police Clauses Act 1847 and Local Government (Miscellaneous Provisions) Act 1976).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity – To fulfill our taxi service agreement with you.
  • Legitimate Interest – To improve our services and ensure security.
  • Legal Obligation – To comply with applicable taxi licensing regulations.
  • Consent – When required, such as for marketing communications.

5. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your data with:

  • Payment providers (to process transactions securely).
  • Regulatory authorities (if required for compliance or legal investigations).
  • IT and analytics providers (for website functionality and improvement).

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, in accordance with legal and regulatory obligations. Typically:

  • Booking and payment records – Up to 6 years for tax and legal purposes.
  • Customer inquiries – Up to 1 year after resolution.

7. Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access – Request a copy of your personal data.
  • Right to Rectification – Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – Request deletion of your data (subject to legal obligations).
  • Right to Restrict Processing – Limit how we use your data in certain cases.
  • Right to Data Portability – Receive a copy of your data in a structured format.
  • Right to Object – Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at office@rafastaxicarmarthen.co.uk.

8. Cookies & Website Tracking

Our website may use cookies to enhance user experience. You can manage your cookie preferences via your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Complaints & Contact Information

If you have concerns about our data practices, you can contact us at:

Email: office@rafastaxicarmarthen.co.uk
Address: 28 Coronation Road, Carmarthen, SA31 1TA

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.